Frequently asked questions

General

What is WebGPT?

WebGPT is an AI-powered platform for WordPress management and content creation. It brings together a suite of tools that help you generate articles, automate content publishing, build AI chatbots, research search engine rankings, and manage multiple WordPress sites — all from a single dashboard.

The platform integrates with leading AI providers (OpenAI, Google Gemini, Anthropic Claude, DeepSeek, and Grok) to power content generation, and supports publishing to WordPress, Blogger, WordPress.com, Facebook, Twitter/X, Telegram, and the WebGPT marketplace.

What AI providers are supported?

WebGPT supports five major AI providers:

• OpenAI — GPT-4o, GPT-4o Mini, and other GPT models
• Google Gemini — Gemini Pro, Gemini Flash, and more
• Anthropic Claude — Claude Opus, Claude Sonnet, Claude Haiku
• DeepSeek — DeepSeek Chat, DeepSeek Reasoner
• Grok (xAI) — Grok models from xAI

You can connect one or more providers and choose which models to use on a per-task basis. See the AI API keys documentation for setup instructions.

Do I need my own AI API keys?

It depends on your subscription plan:

• Junior Starter ($19/month) — No. AI access is included in the subscription. The platform provides all the AI processing you need, so you can start creating content immediately without setting up any external accounts.
• Independent plans ($9–$149/month) — Yes. You need to connect your own API keys from at least one AI provider. AI usage costs are billed directly by the providers to your own accounts. This is often more cost-effective for frequent users.

If you are unsure which approach is right for you, start with a free trial on either plan type and see what works best.

Plans and pricing

What is the difference between Junior and Independent plans?

The two plan categories differ in how AI processing is handled:

For a full feature-by-feature comparison, see Plans & usage limits.

Is there a free trial?

Yes. WebGPT offers a 7-day free trial on two plans:

• Junior Starter ($19/month after trial)
• Independent Starter ($9/month after trial)

During the trial, you get full access to all features included in the plan. You need to provide a payment method when starting the trial, but you will not be charged until the 7-day period ends. You can cancel at any time during the trial to avoid being billed.

Usage and limits

How do daily usage limits work?

Most features have daily usage limits that depend on your subscription plan. Here is how they work:

• Each feature (SERP search, articles, picture search, etc.) has a separate daily counter
• Every time you use a feature, the counter increments by one
• When the counter reaches your plan's limit, the feature's action button is disabled until the next reset
• All daily counters reset at 00:00 UTC every day (not your local timezone)

Usage indicators on each feature page show your remaining uses with color coding:

• Blue — Normal usage, more than 3 remaining
• Yellow — Low usage, 3 or fewer remaining
• Red — Limit reached, button disabled until reset
• Green with infinity symbol — Unlimited (no limit on this feature for your plan)

How do Content autopilot limits work?

Content autopilot limits work differently from other daily limits. Instead of counting individual uses, bots use a concurrent task limit — the total number of task runs per day across all your active bots combined.

For example, on the Independent Starter plan with 24 bot runs per day, you could configure:

• 1 bot running 24 times per day, or
• 4 bots running 6 times each per day, or
• 24 bots running once per day each, or
• Any combination totaling 24 runs

This gives you flexibility to distribute your bot capacity however works best for your workflow.

How do I track my usage?

There are two ways to track your usage:

• Real-time indicators — Every feature page with a daily limit displays a usage indicator badge showing how many uses you have remaining. The badge changes color as you approach your limit.
• Usage history — Go to Account Settings and open the Usage History tab. Here you can view detailed daily statistics by feature, track costs, filter by date, and see which user performed each action.

Publishing and platforms

Can I publish to multiple platforms?

Yes. WebGPT supports publishing to a wide range of platforms:

• WordPress (self-hosted) — Publish directly to any WordPress site you have connected
• Blogger — Publish to Google Blogger blogs
• WordPress.com — Publish to WordPress.com hosted blogs
• Facebook — Post to connected Facebook pages
• Twitter/X — Post tweets or threads
• Telegram — Send content to Telegram channels
• Marketplace — Publish to WebGPT marketplace sites

You can create different articles for different platforms, or save articles as drafts and publish them to multiple destinations over time. Each platform needs to be connected in the Integrations section before you can publish to it.

How do I connect a WordPress site?

Connecting a WordPress site to WebGPT requires three things: your WordPress site URL, a WordPress username, and an Application Password (a special WordPress feature for API access).

1. Go to Integrations → WordPress in the WebGPT sidebar.
2. Click the button to add a new WordPress site.
3. Enter your WordPress site URL (e.g., https://yourdomain.com).
4. Enter your WordPress username.
5. Enter an Application Password from your WordPress admin panel (Users → Profile → Application Passwords).
6. Click Save to test the connection and add the site.

Once connected, the site will appear in your WordPress integrations list, and you can select it as a publishing destination when creating articles.

Chatbots

What is a knowledge base chatbot?

A knowledge base chatbot is an AI-powered chatbot trained on your own documents and data. Unlike a general-purpose AI that only knows what it was pre-trained on, a knowledge base chatbot can answer questions based on the specific information you provide.

The process works like this:

1. Upload documents to create a knowledge base (your company FAQs, product manuals, support articles, etc.).
2. Create a chatbot and connect it to your knowledge base.
3. Embed the chatbot on your website using a simple HTML/JS code snippet.
4. When visitors ask questions, the chatbot searches your knowledge base for relevant information and generates accurate, contextual answers.

Can I embed the chatbot on my website?

Yes. After creating and configuring a chatbot in WebGPT, you receive an HTML/JavaScript embed code snippet. Copy this snippet and paste it into any webpage where you want the chatbot to appear. The chatbot renders as a widget on your page that visitors can interact with.

The embed code works on any website — it is not limited to WordPress. You can add it to static HTML pages, Shopify stores, custom web applications, or any other site where you can insert HTML.

What file formats can I upload to the knowledge base?

You can upload the following file formats to build your chatbot's knowledge base:

• .txt — Plain text files
• .doc / .docx — Microsoft Word documents (including legacy .doc format)
• .rtf — Rich Text Format files
• .md — Markdown files
• .pdf — PDF documents (with OCR support for scanned PDFs)
• .xlsx — Microsoft Excel spreadsheets

Each uploaded file is processed, split into chunks, and converted into vector embeddings that the chatbot can search through to find relevant answers. Larger documents are automatically chunked into manageable pieces for efficient retrieval.

Account management

What happens when my trial expires?

When your 7-day free trial ends:

• If you do not cancel, your trial automatically converts to a paid subscription at the plan's monthly price. No action needed — everything continues working seamlessly.
• If you cancel during the trial or let it expire without subscribing:
  • Your account status changes to "Trial Expired"
  • You lose access to most platform features
  • You are redirected to the billing page whenever you try to access restricted features
  • Your data is fully preserved — articles, integrations, chatbots, and all other data remain intact
  • You can re-subscribe at any time to restore full access

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from the Billing page. When you cancel:

• Your subscription remains active until the end of the current billing period
• You continue to have full access to all features until that date
• After the billing period ends, your account is restricted and you are redirected to the billing page
• Your data is never deleted — you can re-subscribe at any time and pick up where you left off

How do I get support?

Use the Support page to create a support ticket. You can access the Support page from the sidebar navigation. It is available even if you do not have an active subscription, so you can always reach out for help with billing, account, or technical issues.

1. Navigate to the Support page from the sidebar.
2. Click New ticket to create a support request.
3. Describe your issue or question in detail.
4. Submit the ticket and wait for a response. You will be notified when the support team replies.